Answers from your own docs
Connect your help center and past tickets. Every draft shows its source.
Everything your team needs to stop repeating itself
Lumio connects to your workplace apps, learns from verified documents, and keeps your staff firmly in control of every customer interaction.
Core Engine
Built for everyday support and operational speed
Everything your team needs to cut response times without sacrificing brand authenticity or factual accuracy.
First drafts in your voice
Emails, release notes and follow-ups that sound like your team.
The weekly report, filed
Pulls numbers every Friday and writes the summary for you.
Works where you work
Slack, Gmail, Notion, HubSpot, Zendesk and 35 more apps.
Private by default
Your content stays in your workspace and is never used to train models.
Replies in seconds
Median first draft in 12 seconds, with a human always in the loop.
73%
Faster First Responses
Teams cut average resolution times from 4 hours to under 20 minutes.
12 hrs
Saved Weekly per Lead
Automated KPI reports and cross-tool digest generation save hours every Friday.
99.4%
Citation Verification Rate
Virtually zero hallucination rate due to strict isolated document indexing.
Deep Dive 01
Reply to customers in a fraction of the time
Lumio reads the question, finds the answer in your docs and drafts a reply with the source attached.
- Source shown on every draft
- Approve, edit or send automatically
- Learns from every edit you make
Deep Dive 02
A weekly report you only have to read
Connect your tools once. Every Friday Lumio collects the numbers and writes the summary.
- Pulls data from 40+ apps
- Your format, your tone
- Sent to Slack or email
Deep Dive 03
Teach it once, keep it accurate
Point Lumio at the documents that matter and control exactly what it is allowed to use.
- Turn each source on or off
- See which source answered
- Update docs and Lumio follows
Behind The Scenes
Engineered for high-volume enterprise workflows
Go beyond standard conversational bots. Lumio is an operational assistant equipped with deterministic retrieval pipelines, safety bounds, and agent hotkeys.
Learns without retraining
Contextual Memory Engine
Lumio caches resolved customer edge cases and team edits in an encrypted vector namespace. The next time a similar ticket arrives, the suggestions adapt to your team's historical corrections automatically.
Zero unauthorized actions
Role-Based Guardrails
Assign strict boundary tiers across junior staff, shift leads, and managers. Sensitive issues like refund processing or contract terms mandate escalation flags before drafts can be approved.
40+ languages natively
Multi-Language Localization
Receive support queries in Japanese, German, or Spanish while your team reviews drafts in English. Lumio preserves precise brand nuance and terminology across cross-border operations.
Spot trends before they spike
Automated Ticket Clustering
Detect recurring outage reports, bug patterns, or feature requests from disparate channels in real-time. Automatically generate summary digests for engineering standups every morning.
No hallucinated answers
Deterministic Source Citations
Every single sentence drafted is backed by an interactive citation badge. Hover over any fact to see the exact document title, section heading, and last-modified timestamp.
Engineered for speed
Human-in-the-Loop Hotkeys
Full keyboard accessibility lets agents approve, revise, or re-query Lumio in under 3 seconds using intuitive shortcuts designed for high-volume support desks.
Privacy & Security
Your internal knowledge stays strictly yours
Enterprise-grade compliance and ironclad security protocols baked into every single layer of our stack.
SOC 2 Type II Certified
Independent annual audits validating our stringent security and data handling controls.
GDPR & CCPA Compliant
Full data deletion endpoints, telemetry anonymization, and localized European data storage.
Zero Model Retraining
Contractually enforced non-training terms with foundation model infrastructure providers.
AES-256 Encryption
End-to-end encryption for document caches in transit and at rest inside dedicated tenant partitions.
Ecosystem
Native integrations with 40+ workplace tools
No new inbox to check. Lumio hooks into the apps your support agents and operators live in every single day.
SlackGmailNotionHubSpotZendeskGoogle DriveIntercomJiraSalesforceOutlookLinearStripe
Frequently asked questions about Lumio features
How does Lumio prevent hallucinations when documents lack answers?+
Lumio applies an inverse confidence score threshold. If your internal documentation does not contain a verified reference to the inquiry, Lumio will explicitly state that no source was found and draft a helpful internal hand-off note instead of guessing.
Can we restrict Lumio from indexing sensitive internal HR or payroll documents?+
Yes. Integrations support granular folder, channel, and tagging inclusions. You determine the exact sub-directories in Google Drive, Notion, or Confluence that Lumio has permission to crawl.
How quickly are updates to our knowledge base reflected?+
Webhooks sync changes instantaneously. When you modify an article in Zendesk or a Notion doc, Lumio re-indexes that vector chunk within 90 seconds.
Get your first reply drafted in 10 minutes
Connect one app and watch Lumio work on your real questions.