Answers from your own docs
Connect your help center and past tickets. Every draft shows its source.
Lumio 2.0 now connects to 40+ apps
Hand the repetitive work to an assistant that learns your team
Lumio answers customer questions, writes first drafts and files the weekly report. You review the result instead of doing the work.
Loved by 1,800+ support and operations teams
app.lumio.example/inbox
Used by support and operations teams at growing companies
NorthwindKestrelPaperplaneBrightpathOrbital
Workflow
Up and running in less than ten minutes
No machine learning engineers required. Connect the tools you already rely on and let Lumio handle the groundwork.
01
Connect your workspace
One-click OAuth sync with Slack, Zendesk, Notion, or Gmail. Lumio reads your history securely in seconds without manual uploads.
02
Set team tone & permissions
Define custom brand voice, approval thresholds, and verify which team leads have the authority to bypass human-in-the-loop review.
03
Review, approve & automate
Lumio drafts context-rich replies with verified doc citations. Hit send in one click, or let trusted routine categories run hands-free.
Capabilities
Three jobs Lumio takes off your plate
Start with one. Add the others when you are ready.
First drafts in your voice
Emails, release notes and follow-ups that sound like your team.
The weekly report, filed
Pulls numbers every Friday and writes the summary for you.
Works where you work
Slack, Gmail, Notion, HubSpot, Zendesk and 35 more apps.
Private by default
Your content stays in your workspace and is never used to train models.
Replies in seconds
Median first draft in 12 seconds, with a human always in the loop.
Reply to customers in a fraction of the time
Lumio reads the question, finds the answer in your docs and drafts a reply with the source attached.
- Source shown on every draft
- Approve, edit or send automatically
- Learns from every edit you make
A weekly report you only have to read
Connect your tools once. Every Friday Lumio collects the numbers and writes the summary.
- Pulls data from 40+ apps
- Your format, your tone
- Sent to Slack or email
Teach it once, keep it accurate
Point Lumio at the documents that matter and control exactly what it is allowed to use.
- Turn each source on or off
- See which source answered
- Update docs and Lumio follows
2.5M
answers sent
1,800+
teams on Lumio
40+
app integrations
99.9%
uptime, last 12 months
Enterprise Architecture
Why teams choose Lumio over generic chatbots
Built from the ground up for strict accuracy, deterministic audits, and human safety.
Deterministic Grounding
Unlike generic LLMs that guess when facts are missing, Lumio cites exact document chunks with source line links or explicitly declares when no citation exists.
Zero Model Retraining
Your internal tickets and confidential docs never leave your designated tenant and are strictly isolated from foundation model training pipelines.
Human Oversight Controls
Fine-grained policy toggles ensure high-consequence customer inquiries always require staff confirmation before dispatch.
Native integrations with 40+ workplace tools
SlackGmailNotionHubSpotZendeskGoogle DriveIntercomJiraSalesforceOutlookLinearStripe
Teams that stopped copy-pasting answers
“We cut first-reply time from four hours to under ten minutes. The sources on every draft won over our team.”
Amara ReyesHead of Support, Northwind“The Friday report used to take me two hours. Now I read it, fix one line and send it.”
Daniel KimOperations Lead, Kestrel“Setup took one afternoon. It sounds like us, which I did not expect from an AI tool.”
Sofia MarekFounder, PaperplanePricing that grows with your team
Every plan includes all integrations. Cancel any time.
Pro
Most chosenFor small teams that reply every day
$29 /month
- 5,000 answers a month
- All 40+ apps
- Saved tone of voice
- Weekly report
Team
For departments with shared workflows
$89 /month
- Unlimited answers
- Roles and approvals
- Single sign-on
- Priority support
Questions teams ask before they start
Does Lumio send replies without my approval?+
Only if you turn that on. By default every reply waits for a person to approve it, and you can allow automatic sending for topics you trust.
Where does Lumio get its answers from?+
From the docs and tickets you connect. Each answer shows its source, and Lumio says so when it cannot find one.
Is my data used to train AI models?+
No. Your content stays in your workspace and you can delete it at any time.
How long does setup take?+
Most teams connect their first app and send a first reply within 10 minutes.
Can I change or cancel my plan?+
Yes. Change plans or cancel from Settings at any time. You keep access until the end of the billing period.
Get your first reply drafted in 10 minutes
Connect one app and watch Lumio work on your real questions.